LQH Markets

Client
Agreement

Stock candlestick chart showing upward price trend with green and red bars and two moving average lines in green and red.
RISK WARNING: An investment in derivatives may mean investors lose an amount even greater than their original investment. Trading securities, forex, commodities, indices, stocks, and cryptocurrencies involves substantial risk and may not be suitable for all investors. Trading in financial markets has large potential rewards but also large potential risk. You must be aware of and willing to accept these risks. Do not invest money you cannot afford to lose. LQH Markets services are not available to residents of: United States, Cuba, Iran, Myanmar, North Korea, Sudan, China, Singapore, United Arab Emirates, or jurisdictions on the FATF, OFAC and EU/UN sanctions lists.
TABLE OF CONTENTS
1.   Introduction
2.   Scope of This Agreement
3.   Commencement, Duration and Right of Cancellation
4.   Services We Provide
5.   Opening an Account
6.   Trading Platform (MetaTrader 5)
7.   Security, Authenticity and Access
8.   Orders and Instructions
9.   Mutual Understandings
10. Conflicts of Interest
11. Client Funds
12. Costs, Fees and Charges
13. Taxation
14. Data Protection and Confidentiality
15. Communications
16. Client Consent
17. Recording of Communications
18. Representations and Warranties
19. Prohibited Conduct and Market Abuse
20. Limitation of Liability
21. Indemnity
22. Force Majeure
23. Amendments to This Agreement
24. Termination
25. Governing Law and Jurisdiction
26. General ProvisionsSchedule A — Glossary of Defined Terms
1. INTRODUCTION
1.1  This Client Agreement (the 'Agreement'), including all Schedules and documents incorporated by reference and as updated from time to time, governs the relationship between you (referred to as 'Client', 'you', 'your', or 'yourself') and LQH Markets (referred to as 'we', 'us', 'our', or 'ourselves').
1.2  LQH Markets is the trading name and brand of LQH Integrated Ltd, a private company incorporated in Saint Lucia with registration number 2023-00570, whose registered address is Ground Floor, Rodney Court Building, Rodney Bay, Gros Islet, Saint Lucia. LQH Integrated Ltd is registered in Saint Lucia as an International Business Company with registration number 2023-00570. LQH Integrated Ltd is the owner of the LQH Markets brand and trademark.
1.3  LQH Markets was founded with a clear purpose: to make global market access easier, faster, and significantly more affordable. We provide direct market access through our trading platform, offering competitive, transparent pricing across a wide range of financial instruments.
1.4 
We strongly encourage you to read this Agreement in full, alongside all supplementary documents and disclosures available at www.lqhmarkets.com, before opening an account or undertaking any trading activity with us. If you require clarification on any point, please contact us at [email protected] or seek independent professional advice.
2. SCOPE OF THIS AGREEMENT
2.1  By accepting this Agreement, you enter into a legally binding contract with LQH Integrated Ltd. You confirm that you have read, understood, and unconditionally accepted all terms contained herein.
2.2 
Capitalised terms used throughout this Agreement carry the meanings assigned to them in Schedule A (Glossary of Defined Terms) at the end of this document.
2.3 
The following documents form part of the contractual framework between you and LQH Markets and are incorporated into this Agreement by reference:
(a) 
The Risk Disclaimer, which sets out the material risks of leveraged trading, available at www.lqhmarkets.com/risk-disclaimer;
(b) 
The Terms & Conditions published on our Website, which govern your use of our website and trading platform; and
(c) 
Account type descriptions, trading instrument specifications, spreads, commissions, and trading conditions, all as published on the Website.
2.4 
The following documents are provided for information only and do not form part of this Agreement:
(a)  Our Privacy Policy, describing how we collect and handle your personal data, available at www.lqhmarkets.com/privacy-policy; and
(b) 
Our Help Centre articles, guides, blog posts, and educational materials.
2.5 
This Agreement supersedes all prior oral or written representations, arrangements, and understandings between you and us. No statement made by any LQH Markets employee or representative shall override or take priority over the terms of this Agreement.
3. COMMENCEMENT, DURATION AND RIGHT OF CANCELLATION
3.1  This Agreement becomes effective once LQH Markets has notified you that your account has been activated following successful completion of our KYC (Know Your Customer) verification process, which satisfies our legal and regulatory due diligence requirements. The minimum age requirement to open an account is 18 years.
3.2  You have the right to cancel this Agreement within fourteen (14) calendar days of your account activation by providing us with written notice via your registered email address. Provided you have not executed any trades during this period, any deposited funds will be returned to you in full.
3.3 
Where no cancellation notice is received within the period specified in clause 3.2, this Agreement remains in full force and effect until terminated in accordance with Section 24 of this Agreement.
4. SERVICES WE PROVIDE
4.1  LQH Markets provides you, on an execution-only basis, with access to trading in Contracts for Difference ('CFDs') and other leveraged financial instruments across a diverse range of markets. Our current offering spans the following asset classes:
• Forex — a wide range of currency pairs, with spreads starting from 0.0 pips;
•  Indices — including the NASDAQ, S&P 500, and other leading global indices;•  Metals — including Gold, Silver, and other precious metals;
•  Cryptocurrencies — including Bitcoin, Ethereum, and other major digital assets;
•  US Stocks — including CFDs on leading US-listed companies;
•  Commodities — energy and agricultural products.
Full details of available instruments, contract specifications, spreads, and trading conditions are published on the LQH Markets Website.
4.2  LQH Markets acts as principal in all transactions, meaning we are your direct counterparty for each trade executed on our platform. We may, at our discretion, hedge client exposure with our liquidity providers. Further detail will be available in our Order Execution Policy, to be published at www.lqhmarkets.com.
4.3 
LQH Markets operates on an execution-only basis. We do not provide investment advice, financial planning, tax guidance, or any form of personalised recommendation. All market analysis, educational content, blog posts, and commentary published by us constitute marketing communications only and must not be construed as investment advice. You are solely responsible for evaluating the suitability of any transaction before entering into it. If in doubt, seek independent financial or professional advice.
4.4 
LQH Markets uses MetaTrader 5 ('MT5') as its exclusive trading platform. MT5 is a professional-grade, multi-asset platform offering lightning-fast execution, comprehensive market access, advanced analytical tools, and integrated algorithmic trading capabilities. MT5 is accessible via desktop, web browser, and mobile application.
4.5 
LQH Markets may offer copy trading or social trading features enabling you to replicate the activity of other traders. Such services are offered on an execution-only basis. We make no representations or guarantees as to the performance of any strategy or trader being followed. You remain solely responsible for your own investment decisions and for assessing any strategy you choose to copy.
4.6 
LQH Markets also operates LQH Funded, a proprietary trading evaluation programme through which successful traders may access simulated funded accounts. The LQH Funded programme is governed by its own separate terms and conditions available at funded.lqhmarkets.com.
4.7 
CFDs are derivative instruments. You will not acquire ownership of, or any rights in, any underlying asset when trading CFDs with us. No physical delivery of any underlying asset takes place.
4.8 
Trading hours for each instrument are specified in the contract specifications on our Website. You are responsible for reviewing these details before placing any trade. LQH Markets will endeavour to notify you of any scheduled platform closures or trading holidays through available communication channels.
4.9 
We reserve the right to decline or discontinue services to you where: you are suspected of prohibited trading practices (including latency arbitrage, scalping inconsistent with fair use, wash trading, or market manipulation); a legal or regulatory obligation prevents service provision; you have directed inappropriate conduct toward our staff; or our internal risk thresholds no longer permit acceptance of new orders on a given instrument.
5. OPENING AN ACCOUNT
5.1  To open a trading account, you must complete our online registration at my.lqhmarkets.com/register and submit a completed Account Opening Application. You must provide all required identification and supporting documentation to enable us to complete our KYC and anti-money laundering ('AML') verification obligations.
5.2 
Upon receipt of your application, we will verify your identity and conduct any additional due diligence we consider necessary. This may include consulting third-party databases, verifying documentary evidence, or requesting further information from you. You agree to cooperate fully with all such requests. Failure to provide satisfactory information may result in your application being declined or the termination of our relationship.
5.3 
You are solely responsible for ensuring that all information submitted to us is accurate, complete, and current. We are entitled to rely on the information you provide. You must notify us promptly and in writing of any material change in your personal or financial circumstances.
5.4  We offer the following account types (full specifications are available on our Website):
•  Raw Spread Account — access raw spreads from 0.0 pips, with a commission of $3 per side;
•  Zero Commission Account — trade without commission charges;
•  Deposit Bonus Account — raw spreads with an eligible deposit bonus.
5.5  Once we have reviewed and accepted your application, we will confirm account activation by email and provide you with your login credentials ('Access Codes'). There is no minimum deposit requirement. Account activation is conditional upon satisfactory completion of our KYC review.
5.6 
LQH Markets does not accept clients who are citizens or residents of the United States, Cuba, Iran, Myanmar, North Korea, Sudan, China, Singapore, or the United Arab Emirates, or from jurisdictions on the FATF, OFAC, or EU/UN sanctions lists.
6. TRADING PLATFORM (METATRADER 5)
6.1  Following account activation, you may access the MetaTrader 5 ('MT5') platform by:
(a)  Downloading and installing the MT5 desktop application for Windows or Mac;
(b) 
Accessing MT5 via the web browser interface at my.lqhmarkets.com; or
(c) 
Downloading the MT5 mobile application for iOS or Android.
6.2  Your Access Codes are required to log in. You are responsible for maintaining the security and confidentiality of your Access Codes at all times. LQH Markets will never ask you for your password.
6.3 
You are responsible for maintaining reliable internet connectivity and ensuring that your devices are compatible with and capable of running the MT5 platform. LQH Markets accepts no responsibility for access issues resulting from inadequate connectivity or device incompatibility on your part.
6.4 
MT5 is provided by MetaQuotes Software Corp and is offered on an 'as is' basis. While we take all reasonable steps to ensure the platform meets applicable data security standards, we cannot guarantee it is completely error-free or continuously available.
6.5  LQH Markets maintains server infrastructure designed to support efficient trade execution. However, execution speeds may be affected by market conditions, client location, connectivity, or other factors outside our control.
6.6 
We carry out scheduled and unscheduled maintenance, updates, and server refreshes from time to time. Where reasonably practicable, such activities will be conducted outside normal trading hours, and we will provide advance notice.
6.7 
We cannot guarantee continuous platform access in all circumstances, including due to:
(a) 
Internet or telecommunications failures affecting you or us;
(b) 
Scheduled or emergency maintenance activities;
(c) 
MetaQuotes platform updates or technical issues; or(d)  Force Majeure Events, as further described in Section 22.
6.8 
LQH Markets shall not be liable for losses, including lost trading opportunities, arising from platform unavailability unless directly caused by our own gross negligence or wilful misconduct.
7. SECURITY, AUTHENTICITY AND ACCESS
7.1  We will accept instructions from you or from a duly authorised representative ('Authorised Representative') whose authority has been documented through a signed Power of Attorney held on our records. Authorised Representatives are not considered clients of LQH Markets in their own right.
7.2 
We may, without making further enquiry, act upon any instruction received from any person in possession of valid Access Codes, treating that person as you. It is therefore essential that you keep your login credentials strictly confidential.
7.3 
You are solely responsible for the security of your Access Codes. You must not share them with any third party, whether intentionally or otherwise. LQH Markets cannot monitor who is using your credentials and will not be liable for unauthorised use, except where caused by our own gross negligence.
7.4 
You must contact us immediately at [email protected] if you believe your Access Codes or account information have been accessed, used, or disclosed without your authorisation.
7.5 
We encourage you to enable two-factor authentication ('2FA') on your account for additional security. We also recommend you regularly monitor your account activity for any suspicious transactions.
7.6 
LQH Markets reserves the right to suspend or revoke access to the platform at any time, including in respect of any Authorised Representative, where we consider this necessary to protect the security of your account or our systems.
7.7 
Where your account has been inactive for a period we determine to be reasonable, we may require you to complete additional verification before resuming activity.
8. ORDERS AND INSTRUCTIONS
8.1  We accept trade orders exclusively through the MT5 platform. General account instructions (such as deposit and withdrawal requests) must be submitted through the secure client portal at my.lqhmarkets.com. In limited circumstances and at our discretion, we may accept instructions via email from your registered email address, subject to satisfactory identity verification.
8.2  Only one Request or Instruction is permitted to be in the queue at any one time. Once you have submitted a Request or Instruction, any further submissions will be disregarded and an 'Order is locked' message will appear until the first Request or Instruction has been executed or cancelled.
8.3  You may contact us for general support queries via live chat on our Website or by email at [email protected]. Our support team is available 24/5 during market hours.
8.4  LQH Markets does not accept broker-to-broker fund transfers. All deposits must be made directly through our approved payment methods on the client portal.
8.5  You are responsible for ensuring that all instructions submitted to us are clear, accurate, and timely. We will not be liable for losses resulting from ambiguous, incomplete, or incorrectly submitted instructions.
8.6  Time is critical when trading leveraged instruments. You are solely responsible for ensuring your communications and orders reach us on time.
8.7  We will generally process your orders without further enquiry but reserve the right to reject, modify, or partially execute any order. We may contact you if trading patterns on your account suggest particular risk management measures may be appropriate.
8.8  Where you have appointed an Authorised Representative, you must notify us in writing immediately if you wish to revoke that authority. Until such notice has been processed by us, all instructions from the Authorised Representative remain binding on you.
8.9  A complete record of your order history, trade activity, account balances, and statements is accessible through the MT5 platform and the client portal at my.lqhmarkets.com. LQH Markets also provides tax statements for trading activity upon request. We recommend consulting with a qualified accountant or CPA in your jurisdiction for tax compliance purposes.
8.10  Except where the MT5 platform permits modification, orders once submitted are final. They cannot be amended or cancelled without our express agreement or as otherwise provided in this Agreement.
9. MUTUAL UNDERSTANDINGS
9.1  We will deal with you honestly and in good faith at all times, and we will conduct all transactions with sincerity and transparency — values that are at the core of LQH Markets' culture.
9.2 
All orders placed with us are executed over-the-counter ('OTC'). By entering into this Agreement and placing any order, you provide standing express consent to off-venue execution. This consent is general in nature and applies to all transactions rather than requiring reaffirmation for each individual trade.
9.3 
We will take all necessary steps to comply with applicable laws and regulations. You agree to be bound by any reasonable action we take to fulfil our legal and regulatory obligations.
9.4  Links to third-party websites or resources provided through our platforms are offered for informational purposes only. We have no control over third-party content and accept no liability for losses arising from your use of such resources.
9.5 
We make reasonable efforts to ensure the accuracy of information published on our platforms, but certain content may be provided on an 'as available' basis without warranty of completeness or accuracy.
9.6 
We reserve the right to update, amend, or discontinue any product specifications, account types, or trading conditions at any time. You are responsible for staying informed of any such changes published on our Website.
9.7 
Where we cease to offer a financial instrument on which you hold an open position, we will provide you a reasonable opportunity to close that position. If you do not close it within the available window, we may close it at the last available price. Open positions in CFDs with fixed expiry dates will be automatically closed at the end of the applicable trading period.
9.8  Margin Requirements:
•  We reserve the right to modify margin requirements and adjust leverage ratios at any time and without prior notice, in response to market conditions or regulatory requirements.
•  Margin requirements vary by instrument category and account type.
• You are responsible for regularly reviewing the current margin requirements displayed on our Website and within the MT5 platform.
9.9  You understand that to provide our services, we may engage third-party service providers, technology vendors, and liquidity providers, including affiliated entities within the LQH Integrated Ltd group.
9.10 
All intellectual property associated with our platforms, systems, branding, and content belongs exclusively to LQH Integrated Ltd or its licensors. You do not acquire any intellectual property rights by entering into this Agreement. You may only use materials from our Website for your own personal, non-commercial purposes, as further described in our Website Terms & Conditions.
9.11 
We reserve the right to reverse any transactions we reasonably determine to result from technical errors, platform malfunctions, or manifest pricing errors.
9.12 
If you breach, or we have reasonable grounds to believe you may breach, any provision of this Agreement, we may temporarily or permanently suspend your access to the MT5 platform and client portal, and/or terminate this Agreement.
10. CONFLICTS OF INTEREST
10.1  Conflicts of interest may arise during the course of our business. You acknowledge and accept that such conflicts may occur and that we will make reasonable efforts to identify, manage, and mitigate them.
10.2 
We maintain appropriate policies and procedures designed to manage conflicts of interest arising between:
(a) 
LQH Markets and any affiliated or third-party entity;
(b) 
LQH Markets and you as a Client; and
(c) 
You and other clients of LQH Markets.
10.3 
Where a conflict of interest cannot be effectively managed or eliminated, we will disclose the general nature of that conflict to you.
11. CLIENT FUNDS
11.1  Funds deposited with LQH Markets for trading purposes are held as 'Client Money'. For the avoidance of doubt, funds cease to constitute Client Money once applied as margin to secure open positions.
11.2  LQH Markets takes reasonable steps to keep client funds separate from our own operational funds. Client deposits are held in designated accounts or wallets. We do not use Client Money to meet our own obligations.
11.3  Client funds may be held on a pooled basis alongside funds of other clients. We conduct regular reconciliation to ensure correct allocation.
11.4 
We shall not be responsible for the solvency, acts, or omissions of any financial institution at which Client Money is held.
11.5  LQH Markets does not pay interest on Client Money held on your behalf.
11.6 
You may withdraw any funds up to the amount of your free margin at any time, subject to any applicable restrictions. Our financial team operates 24/7 to ensure withdrawals are processed and approved typically within 24-48 hours. We reserve the right to delay or decline a withdrawal request where we have reasonable grounds to suspect abuse of our Negative Balance Protection Policy ('NBP').
11.7  All deposits are credited to your account on the applicable Value Date, net of any transfer fees charged by the payment provider. LQH Markets charges zero fees on funding methods. However, certain payment processors may apply their own charges.
11.8  LQH Markets currently accepts deposits via Bitcoin and other supported cryptocurrencies. We do not accept broker-to-broker transfers. Full details of accepted payment methods are available in the client portal.
11.9  We will only accept deposits from sources we can reasonably associate with you. Funds received from unidentified or third-party sources may be returned or held pending verification.
11.10 
We reserve the right to request additional documentation in connection with any deposit or withdrawal. Processing may be delayed or declined pending receipt of satisfactory documentation.
11.11 
Where we reject an incoming deposit, funds will be returned to their source net of any applicable transfer fees.
11.12  We may, at our sole discretion, credit a one-off welcome bonus to your account following your first successful deposit under eligible account types. Bonus funds do not constitute Client Money and may not be withdrawn independently. Bonus funds increase the available margin in your account and may be used to open positions. LQH Markets reserves the right to remove bonus credit from any account at any time, including where: the client's cash balance reaches zero or becomes negative; the bonus credit is being used to maintain open positions that would otherwise be closed under normal margin requirements; the client has breached any provision of these Terms; or the Company determines that the bonus credit is being used in a manner inconsistent with its intended purpose. Removal of bonus credit may result in the closure of open positions if insufficient margin remains. LQH Markets is not liable for any losses resulting from the removal of bonus credit or the closure of positions triggered by such removal. We reserve the right to modify or discontinue bonus criteria at any time.
11.13 
All withdrawals are processed back to the original funding source wherever possible. Where this is not practicable, funds will be returned via an alternative method agreed between us, net of any applicable fees.
11.14  If you receive funds from us in error, you agree to hold those funds on trust for LQH Integrated Ltd. We reserve the right to recover the erroneous amount together with any profit derived from its use.
11.15 
We reserve the right to deduct or credit amounts from your account where required by law or regulation.
11.16 
Where your account has been continuously inactive for 12 months, we may terminate this Agreement and, following reasonable efforts to contact you, transfer any remaining positive balance to a suspense account. Such funds will continue to be treated as Client Money and returned to you upon receipt of a valid withdrawal request.
12. COSTS, FEES AND CHARGES
12.1  LQH Markets is committed to offering the most competitive trading costs in the market. Our goal is not only to be a low-cost provider but to fundamentally change traders' expectations of their broker. Full details of all applicable costs are available on our Website and within the MT5 platform instrument specification sections.
12.2  The following costs may apply to your trading activity:
• Spreads: Raw spreads from 0.0 pips are available on Raw Spread and Deposit Bonus accounts. Spreads vary by instrument and market conditions.
• Commission: A commission of $3.00 per side (per standard lot) applies to Raw Spread accounts. Zero Commission accounts carry no per-trade commission.
• Overnight Financing (Swap): An overnight financing charge or credit applies to positions held past 23:59 Server Time. The direction and magnitude depend on prevailing interbank interest rates for the relevant instrument.
12.3  Swap charges are applied at 23:59 Server Time. For Forex and Metals positions, a triple swap is charged on Wednesdays to account for the weekend settlement period. For all other instruments, triple swaps are applied on Fridays. Current swap rates are displayed within the MT5 platform instrument specification section.
12.4  LQH Markets charges zero transaction fees on deposits and withdrawals through our supported payment methods. However, your bank or payment provider may apply their own charges, which are outside our control.
12.5  If your account remains inactive for a period we consider to be significant, we may apply reasonable administration charges. Details of any applicable inactivity fees will be published on our Website. Where the account balance falls below the minimum fee amount, the account will be debited to zero.
12.6 
Inactivity fee obligations survive termination of this Agreement and remain in effect until a valid withdrawal request is received from you or the account balance reaches zero.
12.7 
We reserve the right to amend our fee structure at any time. Material changes will be communicated to you in advance wherever possible. You may terminate this Agreement without penalty if you disagree with any fee change.
13. TAXATION
13.1  Your trading activity may be subject to taxation depending on your country of tax residence and individual circumstances. LQH Markets does not provide tax advice. We strongly recommend consulting a qualified accountant, tax adviser, or CPA in your jurisdiction to understand your specific tax obligations.
13.2 
LQH Markets provides tax statements for your trading activity upon request. These are for informational purposes only.
13.3 
Where tax laws change, we reserve the right to deduct applicable taxes from your account, including but not limited to withholding tax on dividend-equivalent payments on CFD positions.
14. DATA PROTECTION AND CONFIDENTIALITY
14.1  LQH Integrated Ltd acts as the data controller of your personal data and processes it in accordance with applicable data protection legislation, for the duration of and following the termination of our relationship.
14.2 
By entering into this Agreement, you acknowledge and consent to the processing of your personal data for the purposes of providing our services, fulfilling our legal and regulatory obligations, maintaining our systems, and communicating with you.
14.3  We process your data on the following lawful bases: your consent; performance of this Agreement; compliance with legal obligations; and our legitimate business interests.
14.4 
You have the right to request access to, rectification of, or deletion of your personal data, and to restrict or object to its processing. You may also request data portability. To exercise these rights, contact us at [email protected].
14.5 
Your personal data may be shared with affiliated entities within the LQH Integrated Ltd group, technology partners, liquidity providers, payment processors, and other service providers as necessary. We do not sell your personal data to third parties.
14.6  We retain your personal data for the duration of your account and as required by applicable law thereafter.
14.7 
Full details of our data processing practices are set out in our Privacy Policy at www.lqhmarkets.com/privacy-policy.
14.8 
You are responsible for keeping us informed of any changes to your personal data. Please update your details through the client portal at my.lqhmarkets.com as soon as changes occur.
15. COMMUNICATIONS
15.1  We will communicate with you via your registered email address, through the MT5 platform, and through the client portal at my.lqhmarkets.com. Communications from you to us take effect upon our actual receipt.
15.2 
Our official business language is English. Any materials we provide in other languages are for convenience only. The English-language version of this Agreement is the legally binding version and shall prevail in the event of any discrepancy or dispute.
15.3 
We provide information through electronic means (including our Website, client portal, and MT5 platform) rather than in paper form. By maintaining an account with us, you expressly consent to receiving information in this format.
15.4 
LQH Markets operates a community Discord server at discord.gg/lqhmarkets and an Instagram account at instagram.com/lqhmarkets. These channels are available for community discussion and general enquiries. They do not constitute official client-facing communication channels for account instructions.
15.5 
LQH Markets will never contact you to solicit transfers of funds to a managed, third-party, or externally operated investment account, whether by email, telephone, social media, or any other channel. If you receive such a communication purporting to be from us, treat it as fraudulent and contact us immediately at [email protected].
15.6 
Instructions submitted via your registered email address or through the client portal constitute binding evidence of those instructions.
15.7 
You are responsible for reading all communications we send you in a timely manner. We shall not be liable for losses arising from your failure to read or act upon our communications.
16. CLIENT CONSENT
16.1  By entering into this Agreement, you acknowledge that all transactions are executed OTC through our MT5 platform and not on a recognised exchange or regulated trading venue. This means you may be subject to greater counterparty risk than if trading on a regulated exchange. LQH Markets is your sole counterparty at all times.
16.2 
You consent to LQH Markets acting as the execution venue for all orders and operating as principal rather than as agent on your behalf.
16.3 
You consent to your orders being executed in accordance with our order execution procedures as updated from time to time. We reserve the right to immediately suspend platform access or cancel orders where you have engaged in prohibited trading conduct, including those listed in Section 19.
(b) Insider trading;
(c) Short selling in violation of applicable regulations;
(d) Actions that create a disorderly market or compromise market integrity or efficiency; or
(e) Any misleading or deceptive conduct.All transactions must comply with relevant laws, governing legislation, and regulatory requirements.
16.4  The following conduct constitutes abuse of our Negative Balance Protection ('NBP') policy and is strictly prohibited:
Hedging exposures between multiple accounts linked to you or coordinated with other clients in a manner designed to exploit the NBP;
• Requesting withdrawals from accounts with open positions in instruments unavailable for trading at that time, in a manner designed to exploit the NBP; and
• Transferring funds between accounts or to the Wallet/Vault in a manner that indicates an attempt to artificially trigger or benefit from the NBP.
16.5  We reserve the right to group multiple orders on a specific instrument and execute them at the volume-weighted average price where we have reasonable suspicion of abusive trading behaviour.
17. RECORDING OF COMMUNICATIONS
17.1  LQH Markets records all communications relating to our services, including electronic messages, live chat logs, and where applicable, telephone conversations. Recordings are maintained for regulatory compliance, quality assurance, training, and dispute resolution purposes.
17.2 
All records are stored in secure, unalterable formats. Copies may be provided to regulatory or legal authorities without your prior consent where required by applicable law.
17.3 
Recordings are retained for the period required by applicable law. You may request a copy of any recorded communication by submitting a written request to [email protected].
17.4 
By entering into this Agreement, you acknowledge that communications between us may be recorded as described above.
18. REPRESENTATIONS AND WARRANTIES
18.1  You represent and warrant that you have entered into this Agreement freely, voluntarily, and without coercion, and not in reliance on any statement or representation not expressly included herein.
18.2  You warrant that you are at least 18 years of age at the time of entering into this Agreement and that you are legally permitted to enter into binding contracts in your jurisdiction.
18.3 
If you are a corporate entity, you warrant that execution of this Agreement has been duly authorised in accordance with your constitutional documents and does not violate any applicable law or regulation.
18.4 
You warrant that you are aware of and will comply with all legal, regulatory, and reporting obligations applicable to you in your jurisdiction as a result of your trading activity under this Agreement.
18.5  You acknowledge that you have been warned that trading leveraged products, including CFDs, carries significant risk of loss and that you should not invest funds you cannot afford to lose.
18.6 
You represent that all information provided to us during and after account opening is accurate, complete, and not misleading. You will promptly notify us of any material change in your circumstances by contacting [email protected].
18.7 
You warrant that you will not redistribute pricing data, chart data, or other proprietary information obtained through our platforms for commercial purposes without our prior written consent.
18.8  You warrant and covenant that:
(a)  All funds you deposit and use for trading with us are beneficially owned by you and are free from any charge, lien, or encumbrance;
(b)  Your funds are not the direct or indirect proceeds of any unlawful activity, including money laundering or the financing of terrorism;
(c) 
Unless acting as a duly documented representative or trustee, you are entering into this Agreement solely in your own name and for your own account; and
(d)  You are not located in, or a citizen or resident of, a Restricted Region as defined in clause 5.6 of this Agreement.
18.9 
Where we suspect fraud, financial crime, or deceptive conduct in connection with your account, we reserve the right to suspend or terminate access, cancel open positions, and withhold funds pending investigation.
18.10 
You warrant that all documentation submitted to us is authentic, valid, and unaltered. We reserve the right to request alternative documentation where we have reason to doubt the validity of any document submitted.
19. PROHIBITED CONDUCT AND MARKET ABUSE
19.1  The following conduct is strictly prohibited when using the LQH Markets platform. You represent, warrant, and agree that you will not engage in any of the following:
(a)  Market manipulation, false trading, market rigging, fictitious transactions, wash trading, or order matching;
(b)  Black box trading, high-frequency trading, latency arbitrage, or scalping strategies inconsistent with fair use of the platform;
(c) 
Insider trading or dealing based on material non-public information, including in connection with corporate finance activities such as public offerings, mergers, or takeovers in which you have an interest;
(d)  Any transaction that contravenes applicable laws, regulations, or market rules, including short selling in violation of applicable law;
(e)  Actions that create a disorderly market, compromise market integrity, or involve misleading or deceptive conduct;
(f)  Any transaction designed to exploit or abuse our Negative Balance Protection policy; or
(g) 
Any conduct that is contrary to good faith or that is intended to extract profit through the exploitation of pricing errors, system vulnerabilities, or platform limitations.
19.2 
All transactions must comply with relevant laws, governing legislation, and regulatory requirements at all times.
19.3 
Where you breach the above representations or where we have reasonable grounds to suspect a breach, we reserve the right to: void or cancel affected transactions; close all or any of your accounts; recover any resulting losses from you; and/or terminate this Agreement with immediate effect.
19.4 
LQH Markets uses server-side execution logs, which are non-subjective and timestamped, to detect and evidence prohibited trading activity.
20. LIMITATION OF LIABILITY
20.1  Subject to any gross negligence or deliberate misconduct on our part, your use of our services, platform, and systems is entirely at your own risk.
20.2 
Neither party shall be liable for losses arising from events that were unforeseeable at the time this Agreement was entered into, or from losses that do not result from a breach of this Agreement.
20.3 
Where we engage third-party service providers, including MetaQuotes (MT5), liquidity providers, and payment processors, we exercise reasonable care in their selection and oversight. However, we cannot control their conduct and shall not be liable for losses caused by their acts or omissions, except where we have acted negligently in their selection or oversight.
20.4  You acknowledge that all trading activity is conducted at your sole risk and discretion. We accept no liability for trading losses except in the event of our own misconduct.
20.5 
We shall not be liable for any direct, indirect, consequential, or incidental losses (including loss of profits or missed trading opportunities) arising from your breach of this Agreement.
20.6 
We will not be liable to you for losses arising from:
(a) 
Your own negligence, fraud, or breach of this Agreement or applicable law;
(b) 
MT5 platform or system unavailability, except where caused by our own misconduct;
(c) 
Your inability to access our platform or contact our support team, unless caused by our own misconduct;
(d) 
Actions we take to comply with applicable law or regulatory obligations;
(e) 
Losses that are not a reasonably foreseeable consequence of any breach by us; or
(f) 
Any Force Majeure Event as described in Section 22.
20.7 
We are not responsible for transmission delays, delivery failures, or data loss arising from the use of telecommunications or internet networks.
20.8 
Losses resulting from your use of copy trading, trading signals, third-party Expert Advisors, or any other third-party strategy are entirely your responsibility. We are not liable for losses arising from automated trading tools you choose to deploy on your account.
21. INDEMNITY
21.1  You agree to indemnify, defend, and hold LQH Integrated Ltd, its officers, directors, employees, affiliates, and service providers harmless from and against all losses, costs, expenses (including reasonable legal fees on a full indemnity basis), claims, and damages arising from:
(a) 
Your breach of any provision of this Agreement;
(b) 
Any false, misleading, or inaccurate information provided by you to us;
(c) 
Your use of our Website, MT5 platform, or services in breach of these terms or through negligence; or
(d) 
The enforcement of this Agreement against you.
22. FORCE MAJEURE
22.1  A 'Force Majeure Event' refers to any circumstance beyond LQH Markets' reasonable control that prevents or materially impairs our ability to fulfil our obligations under this Agreement. Force Majeure Events may include, but are not limited to:
(a)  Acts of God, natural disasters, pandemics, epidemics, civil unrest, acts of terrorism, or failure of public utilities;
(b) 
Abnormal or extreme market conditions, including severe volatility, illiquidity, or market disruption;
(c) 
Cyberattacks, hacking, or malicious interference with our systems or those of our third-party providers;
(d)  Failures or outages of the MT5 platform or our liquidity providers' systems;
(e) 
Changes in applicable laws or regulatory requirements that materially affect our operations; or
(f) 
Any other unforeseeable event that prevents orderly service provision.
22.2  Where we determine a Force Majeure Event has occurred, we may without prejudice to our other rights:
(a)  Notify you where time and circumstances permit;
(b) 
Increase margin requirements or reduce available leverage;
(c) 
Widen spreads or convert fixed spreads to floating spreads;
(d) 
Close open positions at available market prices, including using volume-weighted average prices;
(e) 
Suspend, limit, or restrict service provision;
(f) 
Delay the processing of withdrawal requests;
(g) 
Suspend or temporarily remove specific instruments or product types; or
(h) 
Take any other action we determine is necessary to protect our clients and our business.
22.3 
Our failure to perform obligations due to a Force Majeure Event does not constitute a breach of this Agreement. We will use all reasonable endeavours to restore normal service as soon as practicable.
23. AMENDMENTS TO THIS AGREEMENT
23.1  LQH Markets reserves the right to amend this Agreement at any time. We will notify you of any material changes by posting an updated version on our Website and by notifying you via your registered email address. Your continued use of our services following notification constitutes acceptance of the amended Agreement.
23.2 
Where amendments materially alter the balance of the Agreement to your detriment, we will provide you with advance notice and an opportunity to terminate the Agreement without penalty.
23.3 
You have the right to terminate this Agreement without penalty if you do not agree with any amendment. You may also terminate as set out in Section 24.
23.4 
Unless stated otherwise, all amendments apply to all current and future dealings between us from the effective date of the amendment.
23.5 
You are responsible for regularly reviewing this Agreement. The version applicable at any time is the latest version published at www.lqhmarkets.com/terms-conditions.
24. TERMINATION
24.1  You may terminate this Agreement at any time for any reason by providing us with 7 days' written notice via your registered email address, provided there are no open positions on your account and no outstanding obligations to us.
24.2 
We may terminate this Agreement at any time for any reason by providing you with a minimum of 7 days' written notice, specifying the termination date. Where we initiate termination, we will close any open positions on your account as we consider appropriate.
24.3  We may terminate this Agreement with immediate effect upon the occurrence of any of the following:
(a) 
A material breach of any provision of this Agreement by you;
(b) 
Evidence or reasonable suspicion of prohibited trading conduct as set out in Section 19, including abuse of our NBP policy;
(c) 
Commencement of bankruptcy, insolvency, or winding-up proceedings involving you;
(d) 
Your death or legal incapacity (in the event of death, any funds available in your account shall form part of your estate);
(e)  A breach of applicable law by you, including AML or counter-terrorism financing legislation;
(f) 
Provision of false, misleading, or fraudulent information to us at any point during our relationship; or
(g) 
Account inactivity for a continuous period of 12 months.
24.4 
Termination does not extinguish your existing obligations to us. We retain the right to recover from your account any amounts owed to us, including costs and expenses incurred in connection with termination.
24.5 
Upon termination, any positive balance remaining in your account will be transferred to you net of outstanding liabilities, except where we are legally prevented from doing so.
25. GOVERNING LAW AND JURISDICTION
25.1  This Agreement is governed by the laws of Saint Lucia. LQH Integrated Ltd is incorporated in Saint Lucia with registration number 2023-00570 and is registered as an International Business Company under the laws of that jurisdiction.
25.2 
Any disputes, claims, or proceedings arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the competent courts of Saint Lucia, unless otherwise required by mandatory provisions of applicable law in your jurisdiction.
26. GENERAL PROVISIONS
26.1  Assignment: You may not assign or transfer any of your rights or obligations under this Agreement to any third party without our prior written consent. LQH Markets may transfer its rights and obligations to another entity within the LQH Integrated Ltd group or to a successor entity, provided that entity agrees to be bound by this Agreement.
26.2 
Entire Agreement: This Agreement constitutes the complete and exclusive statement of the terms governing our relationship and supersedes all prior agreements, representations, and understandings, whether written or oral.
26.3 
Severability: If any provision of this Agreement is held to be unenforceable by a court of competent jurisdiction, it will be severed and the remaining provisions will continue in full force.
26.4 
No Waiver: Failure by either party to enforce any right or remedy under this Agreement does not constitute a waiver of that or any other right or remedy.
26.5 
Interpretation: Capitalised terms carry the meanings assigned in Schedule A. The term 'including' is not limiting and should be read as 'including without limitation'. References to legislation include all amendments and re-enactments. Section headings are for ease of reference only.
26.6 
Survival: The following provisions survive the termination of this Agreement and remain in full force: Sections 9 (Mutual Understandings), 14 (Data Protection and Confidentiality), 18 (Representations and Warranties), 20 (Limitation of Liability), 21 (Indemnity), 24 (Termination), 25 (Governing Law and Jurisdiction), 26 (General Provisions), and Schedule A.
SCHEDULE A — GLOSSARY OF DEFINED TERMS
Access Codes: The login credentials, including username, password, and any two-factor authentication details, issued to or created by the Client to access the MT5 platform and client portal.
Account: The trading account(s) maintained by a Client with LQH Markets for the purposes of trading financial instruments, each identified by a unique account number.
Affiliate Entity: Any entity under common control with, or controlling or controlled by, LQH Integrated Ltd, whether directly or indirectly.
AML: Anti-money laundering legislation and related regulatory requirements applicable to LQH Integrated Ltd.
Authorised Representative:
A person expressly authorised by a Client to act on their behalf, evidenced by a duly signed Power of Attorney held on LQH Markets' records.
Balance:
The total funds available in an Account for trading purposes, before accounting for unrealised profits or losses on open positions.
CFD (Contract for Difference): An over-the-counter derivative agreement between a Client and LQH Markets to exchange the difference in the value of an underlying financial instrument between the time the contract is opened and the time it is closed, without physical delivery or ownership of the underlying asset.
Client Money:
Funds deposited by a Client with LQH Markets for trading purposes and held in segregated accounts, separate from LQH Markets' own operational funds. Funds cease to be Client Money when applied as margin to open positions.
Equity:
The Account Balance adjusted for all unrealised profits and losses on currently open positions.
Force Majeure Event:
Any event or circumstance beyond LQH Markets' reasonable control that prevents or materially impairs the fulfilment of obligations under this Agreement, as further described in Section 22.
Free Margin:
The funds available in an Account that are not currently committed as Required Margin, available for withdrawal or to open new positions.
KYC (Know Your Customer):
The identity verification and due diligence procedures required under applicable law and regulation before a Client may open an account and trade.
LQH Markets / LQH Integrated Ltd:
LQH Integrated Ltd, a company incorporated in Saint Lucia with registration number 2023-00570, trading as LQH Markets and operating the brand and platform at www.lqhmarkets.com.
LQH Funded:
LQH Markets' proprietary trading evaluation and simulated funded account programme, operated at funded.lqhmarkets.com under its own separate terms and conditions.
Margin Level:
A measure of account health calculated as Equity divided by total Required Margin, expressed as a percentage.
MT5 / MetaTrader 5:
The MetaTrader 5 trading platform developed by MetaQuotes Software Corp, used exclusively by LQH Markets for trade execution. Accessible via desktop, web, and mobile.
NBP (Negative Balance Protection):
A feature that limits a Client's losses on a given account so that the account balance does not fall below zero under normal trading conditions, subject to the prohibitions on abuse described in this Agreement.
OTC (Over-the-Counter):
A method of trading in which transactions are conducted directly between LQH Markets and the Client, rather than through a recognised exchange or regulated trading venue.
Required Margin:
The minimum funds that must be available in an Account to open and maintain a position.
Restricted Regions: Jurisdictions from which LQH Markets does not accept clients, as listed in clause 5.6 of this Agreement: United States, Cuba, Iran, Myanmar, North Korea, Sudan, China, Singapore, and the United Arab Emirates, along with jurisdictions on the FATF, OFAC, and EU/UN sanctions lists.
Server Time:
The time standard used by LQH Markets' trading servers as displayed within the MT5 platform.
Swap:
An overnight financing charge or credit applied to positions held past 23:59 Server Time, reflecting the cost of holding a leveraged position overnight.
Value Date:
The date on which a fund transfer is considered fully cleared and credited to or debited from the relevant account.
Website:
www.lqhmarkets.com and all associated URLs, subdomains, and pages operated by LQH Integrated Ltd.